Coronavirus What are the steps to start or return to college? What is the difference between merit-based and need-based aid? What are the symptoms of Coronavirus (COVID-19)? What is the appropriate way to report the absence when an employee is absent from the workplace resulting from symptoms and/or diagnosis of Coronavirus or other flu-like sickness? What is the protocol if an employee has traveled to areas rated by the CDC as Level 3 (China, Singapore, Japan, Italy, Iran, and South Korea) within the last 14 days and is exhibiting the symptoms of Coronavirus or other flu-like sickness? What happens if someone is in close contact with a person known to have COVID-19? What other resources may be available to employees without health benefits? What is the protocol to follow if an employee self-identifies as “at risk” due to an existing health condition? Employee(s) make a request to wear mask and/or gloves. Is there free internet access available to students? Is Adobe Creative Cloud available for free to students? How long will remote/online instruction last? Who do students contact if they have concerns with their course? Where do students go if they need help with Blackboard? What are the hours of operation for student services? Can students come on campus for services? Is the library open to return or check out materials? How will students take their exams? Will students still be awarded their degree/certificate upon completion of the requirements? Where do students find information about Continuing Education and Professional Development courses scheduled for summer? Where can students find general information about MDC? Where can students receive assistance for food insecurity? How does taking all classes online affect my immigration status? Can I travel back to my home country to complete my classes online? I need a travel signature on my I-20. How can I get that? I am graduating at the end of spring semester and want to apply for OPT. How can I get the I-20 recommendation? I applied as an international student for the summer term, starting May 11, 2020. Can I still take classes at MDC in May? I want to apply as an international student for the fall semester, starting August 24, 2020. Can I get an I-20 for fall? Is Mental Health Counseling available to students? Where can I receive free grief counseling? What do I do if I am currently facing housing insecurities? What do I do if I just lost my job? How can I apply for SNAP (Food Stamps), TANF and/or Medicaid? Is there Emergency Aid available to students in need? Can I submit my admission application if the campus is closed? How can I submit Admissions & Registration documents if the campus is closed? How can I ensure the documents are secure? How soon will I receive a response from my submission? How do the campus closures affect conferral of my degree? Where do I send my transcripts since the campuses are closed? Are all my classes on Blackboard? How do I know if my class is being offered or if it was cancelled? How long will it take to obtain a physical copy of my MDC transcript? Are tuition waivers processed while the campuses are closed? How can I submit Admissions & Registration documents if the campus is closed? How can I do a name change or update my Social Security Number? How can I change my address on file? Are transcript evaluations taking longer because of COVID-19? How can I obtain an enrollment verification letter? How do I submit my enrollment verification or deferment form? If I request my transcript online how long will it take for the transcript to be processed and sent out to my institution. If I have a pending transcript to submit and my institution is closed due to COVID-19 and are unable to mail a physical copy, will a non-encrypted email be accepted? How do I submit my foreign transcripts? What can I do if I have a high school hold and the high school I attended is currently closed? IHL education enrollments – S.3503 Enacted: What impact does the enactment of this Senate Bill have on Institutions of Higher Learning (IHL)? Post 9/11 GI Bill Beneficiary – Monthly Housing Payments: What happens when a modality changes for enrollment terms due to COVID-19? Educational Institutions – Post 9/11 GI Bill Tuition and Fee Payments: Will there be any impact on tuition and fee payments when only the modality changes within a term due to COVID-19? VA education students – Remedial/Deficiency class: Will VA education students be allowed to continue or start remedial/deficiency level courses at Institutions of Higher Learning (IHL) who convert to an online modality due to COVID-19? I have a tuition waiver/ voucher from my private employer who will pay for my classes. Where do I submit my waiver/ voucher to get my classes paid? I am a transient student, where should I sent my transient inquiries? I need to place a transcript request to my institution however, due to COVID-19 my school is not accepting hard-copy transcripts. Can my official transcript be sent via email? I placed several transcripts request online and received for each transaction an error message. As a result, I have paid multiple times. How do I obtain a refund? My high school transcript has been submitted years ago or recently and the foreign language milestone has not been posted on my student account what do I do. I have a sealed hard copy of my transcript and would like to submit the document. How do I proceed in turning it in if all campuses are closed? How can I submit my residency documents? Are there any exceptions to Federal Pell Grants or Federal Student Loans for students who dropped out of school as a result of COVID-19? Are there any exceptions to Federal Pell Grants or Federal Student Loans for students who dropped out of school as a result of COVID-19? Why am I on academic probation? How can students get help with registration, financial aid or other student services? Can I receive a Financial Incentive Award (FIP) and a federal student loan? Can I receive a Financial Incentive Award (FIP) and American Dream (ADS)? Can I receive a Financial Incentive Award (FIP) and the Nelnet Payment Plan? Can I receive a Financial Incentive Award (FIP) and Scholarships? Can I receive a Financial Incentive Award (FIP) and MDC Grants? Can I receive a Financial Incentive Award (FIP) and Emergency MDC Grant? Can I receive a Financial Incentive Award (FIP) and Dean’s Grant? Can I receive a Financial Incentive Award (FIP) and Florida Prepaid? If I pay cash, will I be reimbursed once I receive a Financial Incentive Award (FIP)? When will I have access to the book advance if I receive the Financial Incentive Award (FIP)? Will I get billed if I use the book advance and I am not able/do not attend any of the classes I enrolled in and I received a Financial Incentive Award (FIP)? Will I get billed if I use the book advance for 12 credits and drop all but one of the classes and I received a Financial Incentive Award (FIP)?