FAQ

Frequently Asked Questions

Voicemail Frequently Asked Questions

  • I don’t remember my voicemail password, how can I reset it?
  • Calls to my extension go straight to voicemail without ringing, how can I change that?
    • It is very likely you have the “Send All” option enabled. Check the display of your physical phone station for a button that says “Send All” (you might need to press the “More” button to scroll through more options) if you see a checkmark next to “Send All” this means it is enabled. Press the button to disable it (no checkmark).
    • or call the IT Help Desk at 305-237-2505 for further assistance.
  • What number do I call to access my voicemail and change my greeting?
    • If you are calling from your office you would dial 7-2900.
    • If you are calling from outside the College then you must dial the 10-digit 305-237-2929.
    • Visit the MDC Voicemail Quick Reference link to get more detailed information on how to change your greeting.
      FAQ: How to change greetings.
  • I deleted all my voicemails from my email but when I dial 7-2900 the system is telling me that I still have messages.
    • Your Office365 emails are not synchronized to your Telephone User Interface (TUI). Instead, they are two different copies of the same voicemail. When you delete your voicemails from Outlook the messages will still remain in your TUI for a period of 14 days. Messages older than 14 days get automatically deleted from your Telephone User Interface.
  • I am changing my extension or transferring to another department, will I lose my voicemail messages?
    • Your voicemail emails will remain in Outlook, however to ensure that new voicemails from your new extension are received properly, please submit a Telecom Work Request. For more information please visit the link below:
      FAQ: Reassign Voicemail       
in Technical Help and Support Tags: Voicemail
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