Students will log in via email/password in the Zoom app or on the Zoom site. Students need to create a Zoom account using their MDC email address. MDC does not manage Student Zoom Accounts.
Student unable to join an MDC Meeting
A student sees the following message when trying to join a Zoom meeting for their class (This meeting is for authorized attendees only):
- This means you are signed in with your personal (or other) Zoom account. You need to sign-out of the Zoom application or site, and then sign into the account you created using your @mymdc.net. Please note that students needs to create a Zoom account on their own using their @mymdc.net account.
Student Password Issues
Zoom passwords for students are not controlled by MDC. Please reset your password at: https://zoom.us/forgot_password
Students are not being provided paid licenses for Zoom. They can use a basic (free) license to access any meetings that are set by their instructor. Students should access these Zoom meetings via Blackboard and follow their professor’s instructions. Students will be required to create a Zoom account with their mymdc.net email address to access the meeting. Please note that their password is not managed by MDC.
How do I log in if I am a full-time faculty or staff member?
- Faculty members should log in via Blackboard as stated in the CIOL training (see instructions for faculty in this FAQ).
- There are a few ways that you can log into Zoom: Zoom Desktop App, mdc.edu/zoom and directly via the Zoom website. If they need to download the desktop app, it can be found at zoom.us/download and then selecting the Client for Meetings application.
Method #1 Zoom Desktop App
Click Sign In with SSO:
Enter your email address and click Continue
It will redirect you to single sign-on and you would sign in as normal with your MDC credentials.
Method #2 Zoom – MDC (mdc.edu/zoom)
You can also go directly to mdc.edu/zoom and select “Sign In” to log into your Zoom account.
This will redirect you to single sign-on and you can sign-in as normal.
From here you will be logged into the Zoom website where you can manage your account and set meetings.
Method #3 Zoom Website (zoom.us)
Select SSO at the bottom.
Enter “mdc-edu” as the company domain and click Continue:
This will redirect you to single sign-on and you can sign-in as normal.
P/T Faculty & Staff Login
Part-Time Faculty & Staff will log in the same way that Full-Time Faculty & Staff log in. Most Part-Time Faculty & Staff will only receive a basic license (limited to 40 minute meeting duration).
Unable to join an MDC Meeting
A faculty or staff member sees the following message when trying to join a Zoom meeting (This meeting is for authorized attendees only):
- This means you are signed in with your personal (or other) Zoom account. You need to sign-out of the Zoom application or site, and then sign in using your MDC Zoom account.
External Participants Unable to Join MDC Meeting
By default, all MDC Zoom meetings only allow @mdc.edu and @mymdc.net Zoom accounts to join meetings. If an external guest is invited to the Zoom meeting, then the person scheduling the meetings needs to select the add button under “Authentication Exception” and add in the Guest’s email address. This is found on the end user’s meeting scheduling page in Zoom:
Faculty & Staff Password Issues
(a) A full-time or part-time staff or full-time or adjunct faculty member cannot log into zoom (password issue) or (b) they are only getting a basic account.
- Please reset your password as you normally would at MDC.
- If you are full-time and only getting a basic account, please log in via single sign-on (mdc.edu/zoom) not email/password, and it will provision your license.
MDC Generic Account Password Issues
Generic accounts at MDC will not log in via single sign-on. They need to log in via email/password at the Zoom homepage or via the app using email/password. MDC does not manage their passwords. If the generic account needs a password reset, please visit: https://zoom.us/forgot_password.
Faculty & Staff
You are requesting a license and you are not a full-time faculty or staff member.
Part-Time staff and adjunct faculty are not eligible at this time for a license unless they fall into one of the following categories:
- Adjunct faculty member who is teaching an MDC LIVE course will be provisioned automatically once they have access to the course, and they should follow the same procedure as full-time faculty in order to log in. If they are not teaching an MDC LIVE course, they can, however, receive a basic license by logging in using the same procedures as full-time faculty.
- Part-Time staff in Student Services that have a student facing role (advisor, admissions, etc…). In this case, please visit the Zoom request form: Zoom Access Request Form.
Your department needs a generic Zoom account.
- Please visit the Zoom Access Request Form.
Your department is asking to use a Webinar license for an event:
- Please create a help desk ticket for this request and the end user will be contacted.
What kind of features are available to licensed users?
- Host meetings with up to 300 participants
- Host meetings up to 24 hours in length
- Record meetings to the cloud
- Breakout Rooms
What kind of features are available to basic users?
- Host meetings with up to 100 participants
- Host meetings up to 40 minutes in length
- Record meetings to their computer
Blackboard & Zoom Integration (Faculty)
How do I use Zoom with my Blackboard Learn (BbL) course?
Log into https://mycourses.mdc.edu with your MDC credentials.
Navigate to your course and select the plus in the upper left corner of the menu.
Select Tool Link from the menu
Enter a name for your Zoom link
Select the drop-down menu and scroll to the bottom to find “Zoom Meeting”
Make the link available to users by checking the box.
The Zoom Meeting window will open in a new tab. Here you can schedule a new meeting, view upcoming and previous meetings, and see your recordings. See Zoom training with CIOL for more information.
What if I have a Zoom Rooms license and I want to join the MDC Account?
Zoom Rooms licenses are specifically for conference rooms, classrooms, or other collaborative spaces. If you happen to have a Zoom Rooms license and want to transition to the MDC account, you will first have to delete your Zoom Room and then accept the Zoom Invitation to join the MDC account.
Deleting the Zoom Room
- Log into Zoom online, and then select Zoom Rooms under the Admin tab on the left:
- Place a checkmark next to your Zoom room, then select the Delete button at the top.
- You can now transition your account to the MDC Account by following the account consolidation guide in this FAQ.
Zoom – Personal Accounts
Can I use my own personal Zoom account to teach a class at MDC?
Personal accounts are not to be used. If you qualify for and would like to use Zoom (full-time Faculty, Adjunct Faculty teaching MDC LIVE courses or Blended courses with teleconferencing) you must use your official MDC Zoom account for instruction. There are also other options such as Blackboard Collaborate or Microsoft Teams. The College has taken steps to ensure that both Faculty and Students are able to use Zoom in a safe environment. Personal Zoom accounts are not held to the same security standards and could be subject to “Zoom Bombing” – the practice where anyone online can join your classes. MDC users also have access to premium support offered by Zoom. MDC will be unable to provide support for any personal Zoom accounts.
Zoom Basics Instructions
Zoom Help Center
Below is a screenshot of the main page from the Zoom Help Center.
Here you will find links to text-based help sheets organized by topic that can answer many of your Zoom questions. Simply click an icon to explore a topic or use the search function to search for a topic of your choice.
Zoom Video Tutorials
Below is a collection of Zoom tutorial videos you might be interested in watching as you learn to use Zoom. With the exception of the first bullet, most are around a minute in length so are quick and easy to watch.
- Zoom Meetings for Education (Students & Educators) – This is a recording of a live training (44 minutes)
- Scheduling a Meeting with Zoom Website
- Join a Zoom Meeting
- Joining & Configuring Audio
- Joining & Configuring Video
- Host and Co-Host Meeting Controls
- Sharing Your Screen
- Breakout Rooms
- Closed Captioning
Live Zoom Training
In case you didn’t know, Zoom runs live training at various times almost every day. All you have to do is register. Below are screenshots of the main Zoom training registration page and the screens prompting you to register.
- Simply click on the training topic of your choice to expand it and follow the prompts to register.
- Next choose to “Register Now” for live training or to “Watch recording”.
- Then fill out the sign-up form if you chose the live training option. Zoom will send you a confirmation email with an option to add it to your calendar.
Best Practices for Scheduling Meetings
Whether you are teaching online or telecommuting from home, make it easy for people to participate by:
- Including all of the meeting access info in your calendar invite. Some participants may want to call in, some may want to use their computers, and some may want to use a combination of both.
- Also consider including a link to or attaching an agenda and other relevant meeting info in your invite.