FAQ

Frequently Asked Questions

Using Firefox and Zoom Meetings

When joining Zoom meetings in Canvas using the Firefox browser, please turn off “Enhanced tracking protection”. There have been reports of “not authorized” errors, turning off “Enhanced tracking protection” will fix this issue.

A screenshot in a Canvas course. A red arrow points to a shield symbol in the URL field. The symbol is crossed out. Click on the shield and a pop-up window will open titled Protections for mdc.instructure.com. Next is the menu item, Enhanced Tracking Protection is off for this site. A red arrow is pointing to the on off button. Select this off. This image shows the button in the off position.
Screenshot of Firefox settings

 

in Canvas LMS Tags: Canvas, Firefox, Zoom